This is a guidline to reduce the amount of work and frustration involved for both parties, developers and users.

Follow these three small steps for a flawless and satisfying workflow and quick solution to your issues!

Before posting an issue

• This is a free service, use it in respect to other volunteers free time work.

• Try running the game without any additional mods / addons - Many times incompatible addons are the root-cause of issues.
• Make sure the bug you are going to report is NOT caused by a mission you played.
• Make sure the bug you are going to report is NOT present in the Vanilla game (Arma2/Operation Arrowhead without any mods).

Required steps for posting an issue

• Use English when using this service. Reports in languages other than English will be deleted.
• Choose a short and descriptive title for your issue
• Explain your issue in one sentence
• Use a simple bullet-point list to further describe your issue with following information:

Reproduction steps: What to do for the bug to happen?
Results: What is the bug?
Desired results: How should it behave once the bug is fixed?

• Always attach your RPT-file, reports without a RPT will NOT be processed 
• Always attach a mission (Reproduction Mission) where the bug is reproduceable [only on the default islands from the game]
• Always attach screenshots in JPG format

After posting an issue

• Keep track of the ticket and responses

There could be requests for more details
There could be workarounds / fixes offered to you to try out

• Keep in mind: Abandoned tickets will be deleted after 14 days!

Note: The issue tracker supports sending e-mails on ticket update

Examples

See following examples of some excellent bugreports that were solved in no time, because all necessary information were supplied.

• http://dev-heaven.net/issues/9720
• http://dev-heaven.net/issues/6475